Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to ITontology to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by ITontology
In our cloud-first, mobile-first world, we are absolutely focused on empowering everyone within the organization. Hardware and software play a significant role in every company, but the primary focus has shifted to employees. Identity and conditional access are at the foundation of data protection, but collaboration is necessary in the Modern Workplace. Low level IT tasks are gone, and budgets have been refocused on securing and protecting data on every device from every location. Organizations that must meet certain compliance requirements have an extra layer of responsibility and accountability.
ITontology was founded to solve these challenges. In our cloud-first, mobile-first world the challenges can be overwhelming. Not to worry, our team and experience will guide you through the digital transformation process and empower everyone within your organization. Our vision, experience and powered 100% by Microsoft will provide best in class technology solutions. The best part, it’s all right at our fingertips and deployment can be automated from the cloud. The technology, security, value, and expense are finally all aligned. The time is now, and we are here to help, so let’s get to work on your digital transformation and turn your business into a Modern Workplace.
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