From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
AI is driving change across industries, even in places you might not expect. This customer story shows how ECE Group, a leader in real estate and retail, adopted Microsoft 365 Copilot to streamline workflows, enhance content creation, and empower teams across its organization. Read the story to learn how AI is transforming business operations, then contact ITontology to discuss what Copilot can do for you.
What challenges did ECE face before implementing Microsoft 365 Copilot?
ECE faced challenges with manual information searches, repetitive tasks, and time-consuming workflows. Employees spent significant time sourcing and compiling data from various sources, which was prone to errors and took away from their capacity to focus on more valuable tasks.
How has Microsoft 365 Copilot improved efficiency at ECE?
Microsoft 365 Copilot has allowed employees to quickly search the company's knowledge base and automate repetitive tasks. As a result, 70% of pilot participants reported that Copilot helped them complete their tasks more efficiently, freeing up time for learning, quality control, and customer relations.
What steps did ECE take to ensure the successful rollout of Copilot?
ECE conducted a pilot phase where employees selected participants to ensure a diverse representation of roles and activities. The compliance department was involved from the start to address data protection requirements, and training sessions were organized to support users. This holistic approach aimed to integrate feedback and foster interdisciplinary collaboration for long-term success.
From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
published by ITontology
In our cloud-first, mobile-first world, we are absolutely focused on empowering everyone within the organization. Hardware and software play a significant role in every company, but the primary focus has shifted to employees. Identity and conditional access are at the foundation of data protection, but collaboration is necessary in the Modern Workplace. Low level IT tasks are gone, and budgets have been refocused on securing and protecting data on every device from every location. Organizations that must meet certain compliance requirements have an extra layer of responsibility and accountability.
ITontology was founded to solve these challenges. In our cloud-first, mobile-first world the challenges can be overwhelming. Not to worry, our team and experience will guide you through the digital transformation process and empower everyone within your organization. Our vision, experience and powered 100% by Microsoft will provide best in class technology solutions. The best part, it’s all right at our fingertips and deployment can be automated from the cloud. The technology, security, value, and expense are finally all aligned. The time is now, and we are here to help, so let’s get to work on your digital transformation and turn your business into a Modern Workplace.
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