Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
Delivering essential services requires time and focus, yet administrative tasks often drain both. The Kent County Council story illustrates how Microsoft 365 Copilot streamlined their workflows, enabling them to allocate more resources to frontline service delivery. Read the story for a clear view of Copilot's real-world impact. Contact ITontology for tailored advice on how Copilot can boost productivity in your organization.
What challenges did Kent County Council face before deploying Microsoft 365 Copilot?
The council faced resource and budget constraints, a growing population, complex resident demands, and administrative burdens that reduced efficiency.
How has Microsoft 365 Copilot impacted staff productivity at Kent County Council?
Staff have reported an efficiency gain of ten to thirty minutes each day, allowing them to focus on more meaningful work. This has led to improved job satisfaction and reduced stress levels.
What role do Surface devices play in Kent County Council's digital transformation?
The council deployed 6,500 Surface devices to enhance the user experience and support AI-driven applications. This deployment has resulted in a noticeable drop in help desk calls and has been well-received by staff, contributing to the council's sustainability goals.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
published by ITontology
In our cloud-first, mobile-first world, we are absolutely focused on empowering everyone within the organization. Hardware and software play a significant role in every company, but the primary focus has shifted to employees. Identity and conditional access are at the foundation of data protection, but collaboration is necessary in the Modern Workplace. Low level IT tasks are gone, and budgets have been refocused on securing and protecting data on every device from every location. Organizations that must meet certain compliance requirements have an extra layer of responsibility and accountability.
ITontology was founded to solve these challenges. In our cloud-first, mobile-first world the challenges can be overwhelming. Not to worry, our team and experience will guide you through the digital transformation process and empower everyone within your organization. Our vision, experience and powered 100% by Microsoft will provide best in class technology solutions. The best part, it’s all right at our fingertips and deployment can be automated from the cloud. The technology, security, value, and expense are finally all aligned. The time is now, and we are here to help, so let’s get to work on your digital transformation and turn your business into a Modern Workplace.
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